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New Made In The USA Foam Mattress Toppers 35% Off
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Go to the shopeLuxury Return Policy
eLuxury Return Policy
Here at eLuxury, we will do everything we can to make sure you love your products! However, should you need to return your product, please follow these steps in order to start the return process.
Send us an email at service@eluxury.com with the following information:
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Your order number
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Reason for returning
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If your product is damaged, please attach photos to the email so that we can review them & figure out the best way to proceed.
From here, eLuxury will provide a return label at a discounted rate depending on the reason for returning.
Returns may only be accepted within 30 days of receiving your order. Returned items must be in their original, sellable condition for a full refund in the original form of payment. The customer is responsible for fitting the items back into the box originally provided or finding a suitable box to send them back in. eLuxury will not be responsible for providing a second box for returns.
Exchanges are not accepted at this time. All Clearance items are final sale and not eligible for returns.
Frequently Asked Questions
Q: What do I do if I suspect my order was damaged in transit?
A: First, make note of the damage with the delivery driver if possible. Then, reach out to our Customer Service team at service@eluxury.com and provide pictures of the damage to the package and product. We will provide a resolution promptly.
Q: My product has a manufacturing defect. Can I get a replacement?
A: Quality is important to us at eLuxury, so if you suspect your product is defective, let us know. We ask that you contact us within 30 days of receipt of your order and provide pictures of any visible defects. To receive a replacement of your defective item, contact us at service@eluxury.com.
Q: I received the wrong product. How do I get what I ordered?
A: We make every effort to ensure your order is shipped correctly the first time, but if you do find an error on your order, contact us at service@eluxury.com and we will correct your shipment right away.